Waiter Supervisor

Employer Name: Heytesbury PTY. LTD.

Position Title: Waiter Supervisor

Location: Margaret River region, South West WA

Employment Type: Full-time, permanent

Salary: AUD70,000- AUD80,000 p.a + superannuation payments

Position Summary

The Waiter Supervisor is responsible for supporting and supervising front of house food and beverage service operations to ensure efficient service delivery, high-quality customer experiences and compliance with operational standards. This role requires strong customer service capability, supervisory skills and the ability to coordinate service operations within a fast-paced hospitality environment.

Benefits

Competitive annual salary plus superannuation payments.

Opportunity to work within a well-respected and growing hospitality business while living and working in the renowned Margaret River region of South West Western Australia.

Task & responsibilities

Key Responsibilities

• Supervise and support waitstaff and food and beverage attendants during service periods
• Ensure customers are served in a professional, timely and attentive manner across dining and beverage service areas
• Deliver high-quality table service, including food and beverage ordering and delivery 
• Deliver high-quality customer service 
• Assist with reservations, seating arrangements, section allocation and workflow coordination
• Supervise, coordinate and train front of house staff to maintain service standards and operational efficiency
• Maintain knowledge of menus, wine offerings, specials and food and beverage service procedures
• Monitor cleanliness, table presentation and service standards across dining areas
• Handle guest enquiries, feedback and basic complaint resolution in a professional manner
• Support stock control and service operations within food and beverage service areas
• Assist with balancing cash registers, operating POS systems and supporting opening and closing procedures where required
• Ensure compliance with workplace health and safety procedures and responsible service practices

Essential Skills & Experience

• Demonstrated supervisory experience working in a food and beverage or hospitality environment
• Strong customer service and communication skills within a fast-paced hospitality environment
• Strong understanding of food and beverage service standards, wine service and customer care
• Ability to manage competing priorities and maintain service standards during busy operational periods
• Experience operating POS systems and undertaking cash handling responsibilities is highly regarded
• Ability to deliver premium-level hospitality service and provide menu and wine guidance to customers
• Strong organisational skills and attention to detail
• Ability to work full-time, year-round including evenings, weekends and public holidays as required
• Experience working within premium hospitality, tourism or wine-focused venues is highly regarded

Qualification & experience

Qualifications

• Hold at least a relevant AQF Certificate II or III qualification (or equivalent), or
• At least 1 year of relevant, full-time experience may substitute for the formal qualification listed above.

Work Experience

• At least 2 years of full-time, relevant work-experience