Hotel or Motel Manager

Uniqueorn Pty Ltd ATF Uniqueron Unit Trust t/a Selwyn Star Lodge is centrally located in Adaminaby, home to the iconic Big Trout and the gateway to Mt Selwyn Ski Resort and the stunning Snowy Mountains. Our lodge offers comfortable en-suite accommodation with a range of room options suitable for two to four guests, including family and interconnecting rooms. We also cater to groups of up to 72 people, with great-value packages for students and adults that include breakfast and dinner. Guests can relax in our spacious lounge area, complete with a cozy log fire.

Situated in the heart of Adaminaby, the lodge is within walking distance of local shops and attractions. Its central location in the Snowy Mountains region makes it an ideal base for exploring nearby highlights such as Yarrangobilly Caves, Mount Kosciuszko, historic Kiandra, and the Snowy Hydro power stations, as well as the surrounding towns of Old Adaminaby, Talbingo, Cabramurra, Tumut, Cooma, and Jindabyne.

Uniqueron Pty Ltd ATF Uniqueron Unit Trust t/a Selwyn Star Lodge is seeking a detail-oriented and highly organised Hotel or Motel Manager to oversee the daily operations of our accommodation properties in regional NSW. The successful candidate will be responsible for managing staff, ensuring exceptional guest experiences, maintaining operational standards, overseeing budgets, and driving occupancy and revenue growth. This role requires strong leadership, problem-solving abilities, and a hands-on approach to property management. The ideal applicant will have experience in hospitality management, excellent communication skills, and a commitment to delivering high-quality service while ensuring compliance with company policies and industry regulations.

Benefits

• Attractive Salary
• Be a part of like-minded team members who share knowledge and have fun.
• Work with beautifully crafted spaces and amenities. 
• Complimentary hotel meals. 
• Uniform provided and laundered.
• Ability to grow and develop within and opportunities with the group.

Task & responsibilities

Operational Leadership

• Plan activities and allocate responsibilities to achieve the most efficient operating model for the resort
• Deal with maintenance issues, shortages in staff or equipment, renovations, etc.

• Organise and control the day-to-day operations of the motel, including reception, reservations, guest services, housekeeping.
• Ensure high levels of presentation, hygiene, and safety throughout the property.
• Develop and monitor operational policies, procedures, and service standards to ensure efficient, compliant, and guest-focused operations.

Guest Relations & Service

• Communicate with customers when appropriate, welcome them in the facilities, address their complaints, find solutions to problems, offer information

• Provide superior guest experience by ensuring service excellence at all touchpoints.
• Plans and oversees bar, restaurant, function and conference activities occurring in a hotel or motel establishment
• Handle guest feedback, inquiries, and complaints promptly and professionally.
• Provide guests with local tourism information, and where appropriate, assist with arranging local tours, taxis, and transportation.

Financial & Administrative Management

• Manage bookings, room rates and revenue control
• Manage the online image of the business and the room rates

• Monitor daily and monthly financial reports, occupancy rates, and cost controls.
• Maintain accurate record and compliance with accounting and reporting standards.

Licensing & Compliance

• Inspect facilities regularly and enforce strict compliance with health and safety standards
• Observe liquor, arcade games, and other laws and regulations

• Ensure compliance with fire safety, and local council regulations.
• Maintain compliance with relevant hospitality, privacy, and environmental regulations.

Staff Management

• Supervise work at all levels overseeing receptionists, kitchen staff, maids, office employees and set clear objectives for each department 

• Provide necessary training and performance feedback for all employees 
• Roster, and supervise staff across all operational areas.

Maintenance & security arrangement

• Coordinate building and equipment maintenance and repairs
• Supervising security arrangements & garden & property maintenance

Qualification & experience

• AQF Associate Degree, Advanced Diploma or Diploma of Hospitality Management or relevant qualification
• At least one - two years of experience in the hospitality sector
• Capability to mange budgets, financial reports and inventory
• Communication and conflict resolution skills